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Terms and conditions

The general terms and conditions of the online store are compiled in accordance with The Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), the Electronic Communications Act (ZEKom-1), the Code of Obligations (OZ) and TZS recommendations.

The General Terms and Conditions determine the operation of the online store, obligations and rights of the user, and regulate the relationship between the online store of the Knitwear Špenko and the user. When placing an order, the user is reminded of the general terms and conditions.

The user is bound by the general conditions that are valid at the time of placing the online order. The online store is managed by the company Pletenine Špenko, Jana Špenko Kočar s.p. Moste 95a, 1218 Komenda, registration number 3759334000, ID vat number SI19201419, which is also an e-commerce service provider.


It is recommended to register when ordering a product in the online store. However, you can choose a quick purchase as a guest with whom registration is not required. During registration, the user chooses the username and password that he will use for all subsequent purchases. The provider reserves the right to check each newly registered member by phone. By successfully completing the registration, you agree to all terms and conditions.


All orders are placed through the online store and are available 24 hours a day, 7 days a week. You can choose from all published products, but if you do not find the desired item, send us an e-mail to and we will inform you whether the delivery is possible. Prices are valid until the day of publication of the new price list on the website. Items in the offer are already subject to value added tax (VAT), which is mandatory. We will send the products to the buyer by cash on delivery within two working days at the latest. Postage and commission costs according to the valid price list of Pošta Slovenije are paid by the buyer, unless the buyer states that he will pick up the order in person at the company’s headquarters.

The purchase contract between the provider and the buyer is concluded at the moment when the buyer submits the order (via the online store, e-mail or telephone). The contract will be stored with our company for 30 days after receipt, access to it is possible in person or by mail.

Registration procedure:

If you are a new customer, you can register in the beginning. The registration steps are following: Click on the »My account« icon in the upper right menu, then enter your valid email address in the field under »Registration« to which you will receive a confirmation email with an automatically generated password for further logins. You can always change your password later.

Before you can register, you must read and agree to the Privacy Policy. Confirm this by clicking on the box next to the caption “I have read and accept the privacy policy. *«. After confirming the field, click on the “register” button and the registration process will be completed.

My account:

The control panel

On the control panel, you can view recent orders, manage your billing and shipping addresses and change your password and account information.


Below the orders you can see the status of your current and past orders.


Adresses: address of the payer and address for delivery will be used as default on the purchase completion page. By clicking on edit, you can change your settings.

The ordering process and order corrections:

To order the selected product, the following steps must be performed: By clicking on the shop button, our online store will open, which will suggest products. On the right side of the screen, you will be shown the product selection options by category, type and price. After filtering the products of your choice, clicking on the product photo or clicking on SELECT OPTIONS will open a detailed description of the product and the option to select the product properties in more detail: color and size. Below is a box in which you enter the quantity of the ordered product, if it differs from the proposed one, and then click on the ADD TO BAG button. With the confirmation click, you have added the product to the cart. Each time a new product is added, an icon appears in the upper right corner, updating your bag. By clicking on the shopping cart icon, you can review the contents of your shopping cart or complete your purchase. If you have not yet completed your purchase, return to the online store and select the desired content again.

Don’t forget to measure yourself!

When ordering, be sure to indicate your confection number.
Always measure yourself in the area where your range is greatest. If you have short arms, a narrow waist, etc. We also customize our knitwear for you. Come to one of our stores and say what you want. We are always ready to listen to your wishes.

Measures for women:

  • If you have bust measures of 86-96 cm and hips measures of 90-100 cm, the number 38-40 suits you.
  • If you have bust measures of 97-106 cm and hips measures of 101-112 cm, the number 40-42 suits you.
  • If you have bust measures of 107-114 cm and hips measures of 113-124 cm, the number 42-44 suits you.
  • If you have bust measures of 115-122 cm and hips measures of 125-132 cm, the number 46-48 suits you.
  • If you have bust measures of 123-134 cm and hips measures of 133-140 cm, the number 50-52 suits you.

Measures for men:

  • If you have chest measures of 90-100 cm, the number 48 suits you.
  • If you have chest measures of 101-110 cm, the number 50-52 suits you.
  • If you have chest measures 111-120 cm, the number 54-56 suits you.
  • If you have chest measures of 121-130 cm, the number 58-60 suits you.

Purchase options

(You can choose between two purchase options: As a registered user or as a guest. If you create an account, your purchases will be faster, you will be up to date with the status of the order, and at the same time you will be able to view the history of your orders.

Order status:

You can see the status of your order via email. After placing the order, the user receives a notification by e-mail that the order has been accepted or rejected. The sales contract between the provider and the user (buyer) is concluded at the moment when the provider sends the user the first electronic message about the status of his order (with the title: confirmation of receipt of the order). From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.

Comprehensive information on the status and content of the order is always available to the user on the provider’s website. The sales contract (i.e. the first electronic order status message) is stored electronically on the provider’s server. The user can follow all his orders on his profile.

Method of payment:

The provider allows the following methods of payment:

  • via PAYPAL,
  • WITH CREDIT OR DEBIT CARD via website.

Order cancellation and non-acceptance of shipment:

The buyer can cancel his order within three hours after confirming the order. In the event of timely cancellation, the buyer shall not incur any costs in this regard. The customer can also cancel his order later if we inform him that the product he ordered is temporarily not available. If the buyer does not pick up the goods when they have already been sent, he will be charged with direct costs of returning the goods (costs incurred in connection with packaging, shipping and return of the shipment.)

We do not accept the redemption shipment.

Complaints due to factual or hidden errors are considered when:

  • the item does not have the necessary characteristics for its normal use or for marketing,
  • the item does not have the necessary characteristics for the specific use for which the buyer has purchased it and the seller was or should have been acquainted with them,
  • the item does not have the characteristics and features that were explicitly or tacitly agreed or prescribed,
  • the seller has delivered an item that does not match the pattern or model, unless the pattern or model was shown only for the purpose of notification,
  • has a slight real defect.

The buyer must notify the seller of the defect no later than two months after discovering the defect (the buyer must address his claim within a specified period, no later than two months after the discovery of the defect and no later than two years from the purchase of the product.), via e-mail and fill in the complaint form, in which he gives a detailed description of the defect. The buyer must allow the seller to inspect the product. If the defect is not disputed, the company will grant the consumer’s request as soon as possible, but no later than within 8 days. If there is a dispute about the defect, the company gives the consumer a written answer within the same period. The right to exchange items or refund the purchase price due to factual defect is regulated in more detail by the provisions of the Consumer Protection Act. The defective product is returned by the customer together with the complaint form to the address Pletenine Špenko, Jana Špenko Kočar s.p. Moste 95a, 1218 Komenda If possible, the provider will replace the product, otherwise act in accordance with the Consumer Protection Act. reserves the right to reject a complaint in the following cases:

  • if the unusability of the item is due to improper user behavior,
  • if invoice is not attached,
  • if the goods have not been returned in the original packaging,
  • if the user has used the goods indefinitely until the withdrawal from the contract.

The right to withdraw from the contract

The buyer (consumer within the meaning of the provisions of the Consumer Protection Act) may, within 14 days of receiving the product, notify the provider in writing that he is withdrawing from the contract, without having to state the reason for his decision.

Withdrawal from the contract is sent by the buyer to the company’s headquarters at the address Pletenine Špenko, Jana Špenko Kočar s.p. Moste 95a, 1218 Komenda, with the annotation Online sales or by e-mail to The withdrawal form can be found here.

In the event of withdrawal from the contract, the buyer must return the received products either by mail to the above address of the seller or bring it in person to the takeover point of the provider. The return of the received products to the company within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract. The buyer must return the products to the bidder undamaged, in the original packaging, with all accompanying documentation and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the fault of the buyer.

The buyer of the products may not use them until the withdrawal from the contract.

The buyer may inspect and test the products to the extent strictly necessary to establish the actual situation. Testing an item that deviates from the above is considered the use of the items, which means that the buyer thereby loses the right to withdraw from the contract. An invoice for returned goods and personal data must be attached to the return.

The only cost borne by the buyer in connection with the withdrawal from the contract is the cost of returning the items (which in the case of shipping is charged according to the price list of the delivery service and depends on whether it is a shipment / package / cargo. We do not accept redemption shipments.

The buyer must return the products to the seller no later than 14 days from the notification of withdrawal from the contract (purchase).

Refunds will be made as soon as possible and no later than 14 days after receipt of the notice of withdrawal. The company shall return the payments received to the consumer by the same means of payment as used by the consumer, unless the consumer has explicitly requested the use of another means of payment and the consumer does not incur any costs as a result.

The right to a refund of the purchase price in the event of a warranty claim and factual errors is regulated in more detail by the provisions of the Consumer Protection Act. The withdrawal form can be found here.

Complaints and Disputes

Pletenine Špenko informs website visitors and potential and existing customers who have the status of a consumer within the meaning of the first paragraph of Article 4 of the ZIsRPS, in accordance with the third paragraph of Article 32 of the ZisRPS, that they do NOT recognize any IRPS provider as competent for resolving consumer disputes. it can be initiated by the consumer in accordance with this law, which means that any disputes, in the event that the parties fail to resolve them amicably, are resolved before the competent court.

Pletenine Špenko complies with applicable consumer protection legislation. Pletenine Špenko makes every effort to fulfill its duty to ensure an effective complaint handling system. In case of problems, the user can contact the provider by phone on the telephone number 01 834 15 23 or by e-mail at The complaint is submitted via the e-mail address The appeal procedure is confidential. The provider strives, to the best of its ability, to resolve any disputes amicably.

Link to a consumer dispute resolution platform.


Pletenine Špenko, Jana Špenko Kočar s.p.
Moste 95a
1218 Komenda

Tel: 01 834 15 23
Cell phone: 041 685 478

Business information:
Registration number: 3759334000
Tax number: 19201419
ID for VAT: SI19201419
Ajpes registration number: 316-02-06124-2010
We are liable for VAT.

Complaints, reclamations and information:
In case of complaints, reclamations and information related to our services, you can contact us on the telephone number 01 834 15 23, via e-mail at or by mail on the address: Pletenine Špenko, Jana Špenko Kočar s.p., Moste 95a, 1218 Komenda